FDA documentation
For return parcels to the United States, FDA documentation is provided. Clients are advised to provide us
with their FDA registration number and owner operator number in advance.
Sending work to Hong Kong
When sending us a parcel, simply include a cover invoice declaring a nominal value in your local currency
Packaging
All cases are returned in bubble packaging to ensure maximum protection of cases during transit.
Shipping time
UPS is our preferred courier service provider. For larger case volumes, air freight is also used.
UPS timetable Express Service*
| From | To | Shipping Days |
| Europe | Hong Kong | 2 business days |
| USA | Hong Kong | 3 business days |
| Southeast Asia | Hong Kong | 2 business days |
| Hong Kong | Europe | 2 business days |
| Hong Kong | USA | 1 business day |
| Hong Kong |
Australia | 2 business days |
| Hong Kong | Southeast Asia | 2 business days |
Production time
With our qualified team of technicians, Well Dental is able to complete your cases within a reliable time frame.
In-lab turnover time is 4 working days, not including shipping time and with exceptions that apply to certain
case work.
Terms
We also provide quality guarantees for our clients giving you assurance of post-production follow up and service.
Remakes and Adjustments
Adjustments and remakes are serviced at no cost within the guarantee period. Simply send us back the remake case with a clear explanation of the problem.
Guarantee Period
1 year for all cases with the exception of Procera™ (5 years for framework only) and Kavo Everest® (6 years for framework only) cases. All iWell® cases have 5 years guarantee.
Complimentary Services
- Complimentary customized shade matching service is available for patients.
- Free delivery and pick up of cases.
Local Case Turnaround time
Turnover time for local cases is 5 working days with exceptions that apply to implant and specialty cases.
Terms
We also provide quality guarantees for our clients giving you assurance of post- production follow up and service.
Remakes and Adjustments
Adjustments and remakes are serviced at no cost within the guarantee period. Simply send us back the remake case with a clear explanation of the problem.
Guarantee Period
1 year for all cases with the exception of Procera™ (5 years for framework only) and Kavo Everest® (6 years for framework only) cases. All iWell® cases have 5 years guarantee.
WORLDWIDE
We service any client from around the world. Well Dental’s client supporting teams are here to provide you with day to day case follow up, logistics and technical support. Each client is assigned a personal client service representative in order to give you tailored servicing and consultation.
Have an urgent question?
Skype us now at welldental.info or email us at info@welldental.com.hk.
